MasjidConnect

Terms of Service

Last updated: 28 February 2026

Please read these terms carefully before using MasjidConnect. By creating an account or using our platform, you agree to be bound by these terms.

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you”, “your”, “User”) and MasjidConnect Ltd, a company registered in England and Wales (“MasjidConnect”, “we”, “our”, “us”), governing your access to and use of the MasjidConnect platform, website, and associated services.

By creating an account, you confirm that:

  • You are at least 18 years of age;
  • You are an authorised representative of the Islamic organisation (masjid, mosque, Islamic centre, or similar) on whose behalf you are registering;
  • You have the authority to bind that organisation to these Terms; and
  • All information you provide during registration is accurate and complete.

If you do not agree to these Terms, you must not use MasjidConnect.

2. Definitions

The following terms have these meanings throughout this agreement:

  • “Service” — the MasjidConnect software platform, including the admin portal, display application, APIs, and all related features accessible via masjidconnect.co.uk or portal.masjidconnect.co.uk.
  • “Account” — the account created by a User to access and manage the Service on behalf of a Masjid.
  • “Masjid” — the Islamic organisation (mosque, masjid, Islamic centre, or similar institution) registered on the platform.
  • “Content” — any data, text, images, files, announcements, prayer times, or other materials uploaded or entered into the Service by a User.
  • “Display Screen” — a television, monitor, or digital display device paired with the MasjidConnect display application and connected to the Service.
  • “Subscription” — a paid plan (Essentials, Professional, or Enterprise) granting access to additional features beyond the Free plan.
  • “Paddle” — Paddle.com, Inc., our third-party payment processor and Merchant of Record who manages all billing, VAT collection, and payment processing on our behalf.
  • “User” — any individual who accesses the Service using credentials associated with a Masjid Account.

3. Account Registration

To use MasjidConnect, you must register an Account on behalf of your Masjid. You agree to:

  • Provide accurate, current, and complete information during registration and keep it up to date;
  • Maintain the security of your login credentials and not share them with unauthorised individuals;
  • Notify us immediately at support@masjidconnect.co.uk if you suspect any unauthorised access to your Account;
  • Ensure that only one Account is created per Masjid — multiple branches or institutions must each have their own Account; and
  • Accept responsibility for all activity that occurs under your Account.

MasjidConnect reserves the right to suspend or terminate Accounts that provide false or misleading information, or that appear to be duplicates.

Admin User Roles

The Account owner (the primary registrant) is responsible for managing additional admin users. Admin users added to an Account are granted access at the Account owner's discretion. The Account owner remains responsible for ensuring all admin users comply with these Terms.

4. Description of Service

MasjidConnect provides an all-in-one management platform for Islamic organisations. Features available vary by subscription plan and include:

  • Prayer time management and display screen control;
  • Digital signage and announcement management;
  • Event management and ticketing;
  • Donation collection and donor management;
  • Community member CRM;
  • Financial reporting;
  • Facilities and volunteer management (Enterprise plan); and
  • API access for custom integrations (Enterprise plan).

We reserve the right to modify, add, or remove features of the Service at any time. Where changes materially reduce the functionality of a paid plan, we will provide at least 30 days' notice.

5. Subscriptions & Billing

Plans

MasjidConnect offers the following plans:

  • Free — available at no charge; includes 1 display screen, 1 admin user, and basic features.
  • Essentials — £19/month (or £190/year) excluding VAT; includes 3 display screens and additional features.
  • Professional — £39/month (or £390/year) excluding VAT; includes unlimited screens, events, donations, and priority support.
  • Enterprise — £79/month (or £790/year) excluding VAT; includes all Professional features plus advanced operational tools and dedicated support.

Free Trial

All paid plans include a 14-day free trial. No credit card is required to start a trial. If you do not upgrade before the trial period ends, your Account will remain on the Free plan without charge.

Billing and Payment

All payments are processed by Paddle.com, Inc. (“Paddle”), who act as our Merchant of Record. When you purchase a subscription, you enter into a purchase agreement with Paddle, subject to Paddle's Buyer Terms. Paddle is responsible for processing your payment, issuing invoices, and handling VAT.

All prices are displayed exclusive of VAT. UK customers will have 20% VAT added at checkout. Registered charities may be eligible for VAT exemption — contact us at support@masjidconnect.co.uk for more information.

Plan Changes

You may upgrade or downgrade your plan at any time from your admin dashboard. Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle, and you will retain access to higher-tier features until the current period ends.

Renewals and Cancellation

Subscriptions renew automatically at the end of each billing period unless cancelled. You may cancel at any time from your admin dashboard. Upon cancellation, your Account will remain active until the end of the current billing period. Refunds are subject to our Refund Policy.

6. Acceptable Use

You agree to use MasjidConnect solely for lawful purposes and in accordance with these Terms. You must not:

  • Upload, display, or transmit any Content that is unlawful, harmful, defamatory, obscene, or otherwise objectionable;
  • Display Content that is inappropriate for a place of worship or that would bring MasjidConnect or the masjid community into disrepute;
  • Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code of the Service;
  • Use automated tools to scrape, harvest, or extract data from the Service;
  • Share your Account credentials with individuals outside your Masjid organisation, or allow a single Account to be used on behalf of multiple separate masjids;
  • Attempt to gain unauthorised access to other Accounts or to MasjidConnect's systems or infrastructure;
  • Use the Service in any way that could damage, disable, or impair its operation; or
  • Violate any applicable local, national, or international law or regulation.

MasjidConnect reserves the right to remove any Content and suspend or terminate any Account that violates this Acceptable Use policy, without prior notice.

7. Content Ownership

You retain full ownership of all Content you upload or create within the Service, including prayer times, announcements, images, event information, and community data.

By uploading Content to MasjidConnect, you grant us a limited, non-exclusive, royalty-free licence to store, process, and display that Content solely for the purpose of providing the Service to you and your Masjid.

You warrant that you have all necessary rights, permissions, and licences to upload and use any Content you submit to the Service, and that doing so does not infringe the intellectual property rights or other rights of any third party.

8. Intellectual Property

MasjidConnect Ltd owns all intellectual property rights in the Service, including but not limited to the platform software, codebase, user interface design, brand identity, logos, trademarks, and documentation.

Nothing in these Terms grants you any right to copy, reproduce, distribute, modify, create derivative works of, or otherwise exploit any part of the Service or its intellectual property.

These Terms grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Service for its intended purpose during your subscription period.

9. Service Availability

We endeavour to maintain high availability of the Service and will make reasonable efforts to minimise downtime. However, we do not guarantee 100% uninterrupted availability. Planned maintenance will be communicated in advance where practicable.

MasjidConnect is not liable for any service disruption caused by:

  • Third-party infrastructure providers (including Vercel, Neon, and Amazon Web Services);
  • Internet or network connectivity issues beyond our control;
  • Force majeure events including natural disasters, acts of government, or other circumstances beyond our reasonable control; or
  • Scheduled or emergency maintenance required to protect the security or integrity of the Service.

10. Data & Privacy

MasjidConnect processes personal data in accordance with our Privacy Policy and applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Where you input data about members of your community (such as names, contact details, or donation records) into the Service:

  • Your Masjid acts as the Data Controller for that community data and is responsible for ensuring you have a lawful basis for processing it and that your community members have been appropriately informed.
  • MasjidConnect acts as a Data Processor, processing that data solely on your instructions and for the purpose of providing the Service.

By using features that involve community data, you confirm that you have obtained all necessary consents and have a lawful basis to input that data into the Service.

11. Limitation of Liability

To the maximum extent permitted by applicable law, MasjidConnect's total liability to you in connection with these Terms or the Service, whether in contract, tort (including negligence), or otherwise, shall not exceed the total subscription fees paid by you to MasjidConnect in the 12 months immediately preceding the event giving rise to the claim.

MasjidConnect shall not be liable for any:

  • Indirect or consequential loss;
  • Loss of profits, revenue, or anticipated savings;
  • Loss of business, contracts, or goodwill;
  • Loss of data (beyond the data recovery obligations stated herein);
  • Payment disputes, failed transactions, or any other issues arising from Paddle's payment processing (Paddle is solely responsible as Merchant of Record); or
  • Any loss arising from your failure to maintain internet connectivity or compatible hardware for Display Screens.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless MasjidConnect Ltd and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

  • Your use of the Service in breach of these Terms;
  • Any Content you upload or display through the Service that infringes the rights of any third party; or
  • Your failure to comply with applicable data protection law in relation to community member data you input into the Service.

13. Termination

Cancellation by You

You may cancel your Subscription at any time from your admin dashboard. Your Account will remain active, with access to your subscribed features, until the end of the current billing period. After that, the Account will revert to the Free plan.

Suspension or Termination by MasjidConnect

MasjidConnect may suspend or terminate your Account if:

  • You materially breach these Terms and fail to remedy the breach within 7 days of written notice;
  • You commit a serious or repeated breach of the Acceptable Use policy — in which case suspension may be immediate and without notice;
  • You provide false or misleading information; or
  • We are required to do so by law or regulatory authority.

Data Following Termination

Upon cancellation or termination, your data is retained for 90 days to allow you to export it. After this period, all data associated with your Account will be permanently deleted, with the exception of financial records which we are required to retain for 7 years under HMRC regulations.

14. Changes to Terms

We may update these Terms from time to time. Where changes are material, we will provide at least 30 days' notice via email and/or a banner notification in your admin dashboard.

Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of those changes. If you do not agree to the updated Terms, you must stop using the Service and cancel your Account.

The date at the top of this page shows when these Terms were last updated.

15. Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.

We encourage you to contact us first to attempt to resolve any dispute informally before commencing legal proceedings.

16. Contact

If you have any questions about these Terms, please contact us:

  • Email: legal@masjidconnect.co.uk
  • Company: MasjidConnect Ltd
  • Registered in: England and Wales
  • Company Number: [TBC — to be updated upon registration]
  • Registered Address: [TBC — to be updated upon registration]